Shipping & Returns

Last update: 06.02.2026

SHIPPING & RETURNS

SHIPPING

This website is operated by 5mc2 Srl, a company specializing in streetwear clothing design, production, and sales.

All orders are shipped from our warehouses located at Via San Giovanni in Golfo 139 C, Campobasso, 86100, Italy.

Please allow 2–5 business days for order preparation and processing.

During peak periods or collection launches, processing times may increase due to high order volumes*.

All deliveries are handled via express courier services, with pricing and delivery times varying by destination.

If you have any questions regarding your shipment, please contact our customer service at:

info@5mc2.com

DDP SHIPPING (Delivered Duties Paid)

For extra-EU markets, all shipments are now handled using DDP (Delivered Duties Paid) service.

This means:

All duties and taxes are included in the final price
No extra charges at delivery
No interaction required with the courier
No unexpected costs

What you see at checkout is exactly what you pay.

We introduced DDP to remove one of the biggest friction points in international e-commerce and ensure a seamless, reliable experience worldwide.

Shipments are handled via DHL Express, guaranteeing fast delivery times and a premium service level consistent with the 5mc2 brand.

In parallel, all DHL air shipments are managed through DHL GoGreen Plus, a program that reduces environmental impact through the use of Sustainable Aviation Fuel (SAF) and real emissions reduction at the source — not post-shipment offsetting.

SHIPPING METHODS

Italy

InPost Lockers

GLS or BRT (home delivery)

DHL Express 24h (premium option)
International

DHL Express (DDP service for extra-EU countries)

InPost Lockers allow you to collect your order anytime, day or night.

Tap. Select. Collect. Simple as that.

SHIPPING PRICES

Italy

InPost Locker: €5.00
GLS or BRT (home delivery): €7.00
DHL Express 24h: €9.90

Europe (EU)

DHL Express 24–48h: €9.90

United Kingdom

DHL Express 24–48h: £9.00
✅ Duties & taxes included

United States

DHL Express 48–72h: €9.90
✅ Duties & taxes included

Switzerland

DHL Express 24–48h: €9.90
✅ Duties & taxes included

Australia

DHL Express 48–72h: €9.90
✅ Duties & taxes included

Rest of the World

DHL Express 48–72h: €9.90
✅ Duties & taxes included

FREE SHIPPING

Worldwide orders over €249

SHIPPING TIMES

Orders require up to 5 business days to be processed. Shipping times may vary depending on destination and order volume*.

InPost (Italy): 1–4 business days
Express (Italy): 24h
InPost (Europe): 2–4 business days
Europe Express: 24h-48h
International Express: 48h–72h

All orders include a tracking code, sent via email once the shipment leaves our warehouse.

PRE-ORDER

Pre-order items are produced in limited batches.

Shipping typically begins within 3–5 weeks from the purchase date, depending on production timelines.

If your order contains both pre-order and in-stock items, the entire order will ship once the pre-order item is ready.

This approach helps reduce packaging waste, carbon footprint, and unnecessary logistics.

RETURNS

Returns are accepted within 14 days of delivery, provided the following conditions are met:

Item is faulty, unused, unwashed
Original packaging and labels attached

Wrong size

We recommend checking sizing carefully before purchasing
Shipping costs for returns are covered by the customer
Exchanges are available if the item is still in stock

RETURNS

We accept returns only within 14 days after receiving it the item, and only if the following criteria are met.

Faulty item, unwashed, unused in original packaging labels attached.
Wrong size. Before purchasing a product we recommend to check the sizing if not sure and asks for an advice on which size could fit you well on our discord channel. In case the size don't fit you and you want to send it back, the shipping costs are covered by the customer.
We also accept exchanges in case of wrong size if the item/s are still in stock. Products must be unwashed and unused .

1. Copy your order number provided via email ( ex. 5mc2......)

2. Type your e-mail address or phone number

3. Access here to start a refund or exchange here